Shark Mobility / Obstacle Handling Issue

Robot vacuum gets stuck frequently on thresholds, rugs, or cords

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Possible Causes

Worn drive wheels, Weak drive motors, Low battery voltage under load, Loose or damaged front caster

How to Fix / Troubleshooting

Safety: Turn OFF and flip the robot over.

  • Inspect wheels: Check drive wheel treads for wear and damage. Ensure wheels spring up and down freely.
  • Check caster: Ensure the front caster spins freely and is not loose or jammed.
  • Environment adjustments: Use cable organizers to lift cords off the floor and consider removing or taping down loose rug edges.

If the robot still lacks climbing ability on normal thresholds, the drive wheel assemblies or battery may need replacement.

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Repair Difficulty

Easy 2/5

Required Part

Drive Wheel Assembly
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