Ultenic
Unstable Wi‑Fi Connectivity
Robot vacuum connects to Wi‑Fi but frequently drops connection or appears offline in the app.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Weak signal at dock location, Router channel congestion, Firmware issues, Partially failing Wi‑Fi module
How to Fix / Troubleshooting
Safety first: Ensure your router is functioning normally for other devices.
- Improve signal: Move the dock closer to the router or install a Wi‑Fi extender near the dock.
- Router settings: Set the 2.4 GHz channel to a less congested channel (1, 6, or 11) and disable AP isolation.
- Firmware update: Update the robot firmware via the Ultenic app if an update is available.
- Re-add device: Remove the robot from the app and add it again to refresh the connection.
- If instability persists: The Wi‑Fi module on the main board may be degrading and could require board replacement.
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Repair Difficulty
Medium
3/5
Required Part
Wi‑Fi Module (on Main Control Board)
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