C19
Wyze
Firmware or System Software Fault
Wyze robot vacuum displays C19 and will not start; often associated with firmware or internal software error.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Interrupted firmware update, Corrupted system memory, Incompatible firmware version, Main board flash memory failure
How to Fix / Troubleshooting
Safety first: Do not open the robot for software-related issues.
- Reboot the robot: Turn the power switch off (if available) or hold the power button until it shuts down. Wait 30 seconds, then power it back on.
- Check firmware in Wyze app: Connect to the robot and verify if a firmware update is available. If so, ensure the robot is on the dock with good Wi‑Fi and retry the update.
- Avoid power loss during update: Do not unplug the dock or move the robot while firmware is updating.
- If C19 persists after successful update: The main board's memory may be corrupted or failing. Board replacement is required and should be done through Wyze support or a professional repair service.
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Repair Difficulty
Professional Required
5/5
Required Part
Wyze Main Control Board
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