Wyze App Control or Connectivity Issue

Wyze robot vacuum does not respond to app commands, but cleans when started manually.

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Possible Causes

Robot offline due to Wi‑Fi issues, App not updated, Cloud service interruption, Faulty Wi‑Fi module

How to Fix / Troubleshooting

Safety first: No hardware disassembly is needed for this issue.

  • Check robot status: In the Wyze app, verify whether the robot shows as online. If offline, check your Wi‑Fi network.
  • Restart network: Power cycle your router and wait for full internet restoration.
  • Restart robot: Turn the robot off and back on to refresh its connection.
  • Update app and firmware: Ensure both the Wyze app and robot firmware are up to date.
  • If still unresponsive: The internal Wi‑Fi module or antenna may be failing, requiring main board service or replacement.
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Repair Difficulty

Easy 2/5

Required Part

Wyze Main Control Board
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