Robot vacuum reports 'Error 10' / voice prompt 'Error 10: Stuck in place' and cannot free itself, often in tight spaces.

Safety first: Turn off the robot before freeing it from tight spaces.

• 1. Manually free the robot:
  • Lift the robot off the obstacle or from under furniture.
  • Inspect the area and remove or block problematic obstacles.
• 2. Check for physical damage:
  • Inspect the bottom plate and bumper for warping or cracks that reduce clearance.
• 3. Adjust environment:
  • Use virtual walls or no-go zones in the Xiaomi Home app to block low furniture or high thresholds.
  • Remove loose cables and small objects from the floor.
• 4. Test on open floor:
  • Place the robot in an open area and start a cleaning cycle to confirm normal movement.
• 5. If the robot frequently gets stuck even on flat floors:
  • Inspect the suspension springs and wheels for damage.
  • Replace damaged wheel modules or bottom chassis if necessary.