Error 13
Xiaomi
Internal Mainboard or Firmware Fault
Robot vacuum reports 'Error 13' / voice prompt 'Error 13: Internal error' and refuses to start cleaning.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Corrupted firmware, Mainboard sensor bus error, Overheating protection triggered, Moisture damage on PCB
How to Fix / Troubleshooting
Safety first: Turn off the robot and remove it from the dock. Do not continue using the robot if there are signs of liquid damage.
- 1. Full reboot:
- Hold the power button for 10–15 seconds until the robot powers off.
- Wait 1 minute, then power it back on.
- 2. Check for overheating:
- Allow the robot to cool down for 30 minutes in a well-ventilated area.
- Ensure vents and fan inlets are not blocked.
- 3. Update firmware:
- Connect the robot to Wi‑Fi and open the Xiaomi Home app.
- Check for firmware updates and install any available updates.
- 4. Inspect for moisture (advanced):
- Open the robot and inspect the mainboard for corrosion or water marks.
- If liquid damage is present, the mainboard usually must be replaced.
- 5. If the error persists after firmware update and cooling:
- Replace the mainboard or contact Xiaomi support for board-level diagnostics.
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Repair Difficulty
Professional Required
5/5
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