Thermostat shows E14 and geofencing or location-based features do not work

Safety: No electrical work is required.

• Check app permissions: On your smartphone, ensure the American Standard app has permission to access location "Always" or "While Using" as required for geofencing.
• Verify home location: In the app or web portal, confirm that your home address and map pin are correct.
• Sign out/in: Sign out of the app, then sign back in to refresh account tokens and sync with the thermostat.
• Update app and firmware: Install the latest version of the American Standard app and check for thermostat firmware updates.

Note: E14 affects only smart features; basic thermostat operation remains normal.