American Standard Cloud Command Latency / Sync Issue

Thermostat shows connected in app but remote commands are delayed or not executed

Possible Causes

Slow internet connection, Cloud server congestion, App version mismatch, Router QoS deprioritizing thermostat traffic

Safety: No electrical work is required.

Test local control: Change temperature directly at the thermostat to confirm local operation is normal.
Check internet speed: Run a speed test on your home network; very slow upload speeds can delay cloud commands.
Update app: Install the latest American Standard app version and restart your phone.
Router QoS: Disable or adjust Quality of Service settings that may be throttling IoT devices.

Very Easy 1/5