American Standard
Touchscreen / User Interface Failure
Thermostat touchscreen is unresponsive or only responds intermittently
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Touch panel connector loose, Physical damage to screen, Firmware glitch, Static discharge damage
How to Fix / Troubleshooting
Safety: Turn off HVAC power at the breaker before removing the thermostat from the wall.
- Reboot: Turn off power for 2–3 minutes, then restore and test the touchscreen.
- Clean screen: Wipe the screen gently with a soft, dry cloth. Do not use harsh chemicals or excessive moisture.
- Reseat thermostat: Remove the thermostat from the sub-base and reattach it firmly to ensure good contact with the connector pins.
- App control: Use the American Standard app as a temporary workaround if the screen is partially unresponsive.
Resolution: A persistently unresponsive touchscreen typically requires thermostat replacement.
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Repair Difficulty
Medium
3/5
Required Part
American Standard smart thermostat touchscreen assembly
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