Carrier
Real-Time Clock / Backup Power Issue
Thermostat time and date keep resetting after power interruptions.
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Possible Causes
No internal backup battery or failed backup cell, Firmware bug affecting time sync, Thermostat not connected to internet for NTP sync
How to Fix / Troubleshooting
Safety first: No high-voltage work is required.
- Step 1 – Connect to Wi‑Fi: Ensure the thermostat is connected to the internet so it can automatically sync time.
- Step 2 – Check for firmware updates: Update thermostat firmware to the latest version.
- Step 3 – Manually set time: Set the correct time and date in the thermostat settings and monitor for resets.
- Step 4 – Replace thermostat: If time resets persist without power loss, the internal clock or backup power circuit may be defective.
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Repair Difficulty
Very Easy
1/5
Required Part
Carrier Smart Thermostat
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