Thermostat buttons are unresponsive or require very hard presses to register.

Safety first: Remove power or batteries before handling the thermostat. Do not pry open sealed parts beyond what the manual allows.

Steps:

• Check for lock mode: Ensure child lock or keypad lock is not enabled in the Ally app or thermostat settings.
• Power cycle: Remove power for a few minutes and restore to clear any temporary software lock.
• Dry and clean: If the thermostat has been exposed to moisture, remove it from the wall and allow it to dry in a warm, dry place for 24 hours.
• Replace unit: If buttons remain unresponsive, the internal switches or keypad membrane are faulty; replace the thermostat.