Thermostat frequently loses connection in the Ally app and then reconnects later; schedules sometimes fail to run.

Safety first: No hazardous voltages for battery devices.

Steps:

• Improve placement: Move the Ally Gateway to a more central, elevated position away from metal objects and thick walls.
• Replace batteries: Ensure the thermostat has fresh batteries to maintain strong radio output.
• Add repeaters: Install compatible Zigbee mains‑powered devices between the gateway and thermostat to strengthen the mesh network.
• Channel optimization: If possible, change the Zigbee channel on the gateway to one with less overlap with your Wi‑Fi channels.