Thermostat does not respond to commands from the Geo mobile app, even though it appears online.

Safety first: No high‑voltage work is required.

• Step 1 – Refresh app session: Log out of the Geo app on all devices, then log back in on a single device and test control.
• Step 2 – Update app and firmware: Ensure the Geo app is updated to the latest version and that the thermostat firmware is current.
• Step 3 – Re‑link device: Remove the thermostat from your Geo account and then re‑add it using the pairing process.
• Step 4 – Check multiple users: If multiple household members control the thermostat, ensure they are using the same Geo account or properly shared access to avoid conflicts.
• Step 5 – Contact Geo support: If commands still do not apply, Geo support may need to reset your cloud device record.