Thermostat cannot be added to the Glow-worm app or account

Safety: No electrical work is required.

Steps:

• Ensure you are using the latest version of the Glow‑worm app from the official app store.
• Carefully scan the thermostat’s QR code or manually enter the serial number, checking for digit transposition.
• If the app reports that the device is already registered, contact the previous owner (if possible) to remove it from their account, or contact Glow‑worm support with proof of ownership.
• Confirm that your app region matches the country where the thermostat is supported.

Remedy:

• If registration issues persist, Glow‑worm support may need to reset the device in their backend or replace the internet gateway/thermostat.