Gosund Cloud Command Latency / Sync Issue

Thermostat shows strong Wi‑Fi signal but app commands (change setpoint, mode) are delayed or not applied

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Possible Causes

Cloud server congestion, Outdated app or firmware, Local network latency, Corrupted device cloud profile

How to Fix / Troubleshooting

Safety: No electrical work is needed.

  • Step 1 – Test local control:
    • Change temperature directly on the thermostat; if local control is instant, the issue is cloud‑side.
  • Step 2 – Update app and firmware:
    • Update the Gosund app on your phone.
    • Update thermostat firmware via the app.
  • Step 3 – Re‑link device:
    • Remove the thermostat from your Gosund account and add it again.
  • Step 4 – Check network quality:
    • Ensure your internet connection is stable and not heavily congested.
  • Step 5 – Contact Gosund support if issue persists:
    • They may need to reset the device’s cloud profile.
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Repair Difficulty

Very Easy 1/5

Required Part

Cloud Communication Firmware (No Physical Part)
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