Gosund
Cloud Command Latency / Sync Issue
Thermostat shows strong Wi‑Fi signal but app commands (change setpoint, mode) are delayed or not applied
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Possible Causes
Cloud server congestion, Outdated app or firmware, Local network latency, Corrupted device cloud profile
How to Fix / Troubleshooting
Safety: No electrical work is needed.
- Step 1 – Test local control:
- Change temperature directly on the thermostat; if local control is instant, the issue is cloud‑side.
- Step 2 – Update app and firmware:
- Update the Gosund app on your phone.
- Update thermostat firmware via the app.
- Step 3 – Re‑link device:
- Remove the thermostat from your Gosund account and add it again.
- Step 4 – Check network quality:
- Ensure your internet connection is stable and not heavily congested.
- Step 5 – Contact Gosund support if issue persists:
- They may need to reset the device’s cloud profile.
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Repair Difficulty
Very Easy
1/5
Required Part
Cloud Communication Firmware (No Physical Part)
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