Hive App state mismatch with actual heating output

Hive app shows heating as ON but radiators remain cold

Advertisements

Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Advertisements

Possible Causes

Cloud/app sync delay, Receiver not receiving command, Boiler lockout, TRVs closed on radiators

How to Fix / Troubleshooting

Safety first: Radiators and pipework may be hot; take care when touching.

  • Check thermostat and receiver: Confirm that the thermostat shows a heating demand and that the receiver heating LED is lit.
  • Check boiler: Verify that the boiler is firing and that flow temperature is rising.
  • Inspect TRVs: Ensure thermostatic radiator valves are open and not stuck closed.
  • App refresh: Pull-to-refresh or close and reopen the Hive app to ensure it shows current status.
  • When to call a pro: If the receiver indicates ON but the boiler does not fire, a wiring or boiler control fault needs professional diagnosis.
Advertisements

Repair Difficulty

Medium 3/5

Required Part

Hive Heating Receiver
Check Price on Amazon

We may earn a commission from links on this page.

Advertisements