Hive thermostat cannot be added to the Hive account during setup

Safety first: No electrical work required.

• Update app: Ensure you are using the latest version of the Hive app.
• Check serial/QR code: Carefully scan or enter the thermostat’s serial number, ensuring no characters are misread.
• Factory reset device: Reset the thermostat to factory defaults to clear any previous account association.
• Wait and retry: If Hive’s cloud service is experiencing issues, wait 30–60 minutes and try again.
• When to call a pro: If the device is still reported as registered, contact Hive support to release it from the previous account.