Hive thermostat cannot connect to Wi‑Fi directly (user expects Wi‑Fi but device uses hub)

Safety first: No electrical work required.

• Confirm architecture: Hive thermostats communicate via Zigbee to the Hive Hub, not directly to your Wi‑Fi router.
• Install and configure hub: Connect the Hive Hub to your router via Ethernet and complete setup in the Hive app.
• Pair thermostat to hub: Use the app to add the thermostat as a new device; do not search for it in your router’s Wi‑Fi list.
• When to call a pro: If you cannot complete hub setup, contact Hive support for guided assistance.