Honeywell Home Real‑Time Clock or Backup Power Issue

Thermostat loses time or date settings after power outages

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Possible Causes

Weak internal backup battery or capacitor, Frequent power interruptions, Firmware bug affecting clock sync

How to Fix / Troubleshooting

Note: Many Honeywell Home smart thermostats sync time from the internet when connected.

  • Ensure Wi‑Fi and cloud connection: Connect the thermostat to Wi‑Fi so it can automatically sync time from Honeywell servers.
  • Replace backup batteries: If your model uses batteries, install fresh alkaline batteries to maintain settings during outages.
  • Update firmware: Use the Honeywell Home app to check for firmware updates that may correct clock issues.
  • Replace thermostat if persistent: If the clock resets even with good batteries and Wi‑Fi, the internal backup circuit may be failing and the thermostat should be replaced.
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Repair Difficulty

Easy 2/5

Required Part

Thermostat Backup Batteries
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