Thermostat does not follow programmed schedule and seems to change setpoints randomly

Safety first: No hazardous work is required for this issue.

• Step 1 – Verify time and day: Ensure the thermostat’s clock and day of week are correct.
• Step 2 – Review schedules: In the schedule menu, review each period (wake, leave, return, sleep) and confirm setpoints are as desired.
• Step 3 – Disable smart features: Temporarily disable any smart learning, adaptive recovery, or occupancy‑based features to see if behavior stabilizes.
• Step 4 – Check app settings: In the iComfort mobile app, verify that the schedule matches the thermostat and that no conflicting cloud schedule is applied.
• Step 5 – Factory reset schedule: If confusion persists, reset the schedule to factory defaults and reprogram from scratch.