Thermostat buttons or touch areas unresponsive or laggy

Safety first: Do not use liquids directly on the thermostat.

Steps:

• 1. Clean surface: Gently clean the screen or buttons with a soft, slightly damp cloth, then dry thoroughly.
• 2. Reboot: Power cycle the thermostat to clear any temporary software issues.
• 3. Check for physical damage: Look for cracks or dents around buttons. If present, the front panel may need replacement.
• 4. Use app as workaround: Control heating via the Ideal app if local controls are unreliable until the thermostat can be replaced.