Thermostat cannot be added to Ideal app or smart home platform

Safety first: No electrical work required.

Steps:

• 1. Update app: Install the latest version of the Ideal app on your smartphone.
• 2. Reset cloud link: On the thermostat, remove any existing account link in the connectivity settings, then restart the device.
• 3. Correct pairing mode: Put the thermostat into 'Add to app' or 'Provisioning' mode as described in the manual before scanning QR codes or entering serial numbers.
• 4. Check Ideal service status: Verify via Ideal's website or support channels that there is no ongoing cloud outage.
• 5. Contact support: If the thermostat is still bound to a previous owner account, Ideal support may need to release it.