Thermostat buttons or touchscreen areas do not respond or respond intermittently

Safety: Turn off HVAC power before removing the thermostat from the wall.

• Clean surface: Gently clean the touchscreen with a soft, slightly damp microfiber cloth. Do not use solvents.
• Power cycle: Remove the thermostat from the wall plate for a few minutes, then reinstall and test.
• Use app as workaround: Control the thermostat via the Lux app if the physical interface is unreliable.
• Replace thermostat: If unresponsive areas remain, the touch panel or button contacts are likely failed and the thermostat should be replaced.