Lux
Timekeeping or NTP Sync Issue
Thermostat fails to update time automatically or shows incorrect time after power interruptions
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Possible Causes
Wi‑Fi not connected to internet, Time zone misconfigured, Internal clock backup failure
How to Fix / Troubleshooting
Safety: No electrical work is required.
- Verify Wi‑Fi and internet: Ensure the thermostat is connected to Wi‑Fi and that the network has internet access.
- Set time zone: In the Lux settings, select the correct time zone and enable automatic time sync if available.
- Manual set: If automatic sync is unavailable, manually set the time and date on the thermostat.
- Monitor after outage: After the next power interruption, check whether the time remains accurate. If not, the internal clock backup may be failing and the thermostat may need replacement.
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Repair Difficulty
Very Easy
1/5
Required Part
Lux Smart Thermostat Real-Time Clock Circuit
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