E15
Meross
Accessory Communication Failure (Sub-GHz or BLE)
Thermostat displays E15 and cannot detect paired remote sensors or radiator valves (for systems using Meross TRVs or remote sensors).
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Possible Causes
Out-of-range Meross TRV or remote sensor, Radio interference from nearby devices, Failed internal radio transceiver on thermostat
How to Fix / Troubleshooting
Safety: No mains work required unless relocating the thermostat.
Steps:
- Check distance and obstacles: Move the remote sensor or TRV closer to the thermostat and remove obstacles like thick walls or metal cabinets.
- Replace batteries: For battery-powered accessories, install fresh batteries and re-pair them in the Meross app.
- Re-pair devices: Delete the accessory from the app, reset it according to its manual, and pair it again with the thermostat.
- Reduce interference: Keep the thermostat and accessories away from strong RF sources (Wi‑Fi routers, microwaves) if possible.
Outcome: If E15 persists with multiple accessories at close range, the thermostat's radio transceiver may be defective and the unit should be replaced.
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Repair Difficulty
Easy
2/5
Required Part
Sub-GHz/BLE Radio Transceiver Module
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