Thermostat does not follow geofencing or occupancy-based control from the app.

Safety first: No high-voltage work is required.

Steps to resolve:

• Check app permissions: On your phone, ensure the Mysa app has location access set to "Always" or as required for geofencing.
• Verify geofence settings: In the Mysa app, confirm that geofencing is enabled and configured for the correct home location and users.
• Update firmware: Make sure the thermostat firmware is up to date so it can interpret automation commands correctly.

If geofencing still does not affect the thermostat despite correct app and account settings, the issue is likely cloud-side or firmware-related rather than hardware. Contact Mysa support or consider a firmware-capable replacement if no updates are available.