Thermostat does not follow programmed schedule; remains at one temperature all day.

Safety first: No hazardous work is required.

• Check hold status: Ensure the thermostat is not in permanent HOLD mode. Switch to RUN or SCHEDULE mode.
• Verify time and day: Correct the clock and day of week in settings so schedules trigger at the right times.
• Review schedule: Edit each period (Wake, Leave, Return, Sleep) to ensure they are enabled and have distinct times and setpoints.
• Update firmware: Install any available firmware updates via the Payne app.
• Factory reset: If schedules still do not run, reset the thermostat and reprogram the schedule. Replace the thermostat if the issue persists.