Rheem Loss of Non-Volatile Settings or Clock Backup

Thermostat loses date/time and settings after a power outage.

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Possible Causes

No internal battery or battery failure (if equipped), Faulty non-volatile memory, Firmware bug affecting power-loss handling

How to Fix / Troubleshooting

Steps:

  • Check for backup battery: Some models may have a small internal battery; if user-replaceable, install a new one per Rheem instructions.
  • Enable cloud backup: Use the Rheem app to sync and back up schedules and settings where supported.
  • Update firmware: Install any available updates that may improve power-loss behavior.
  • If settings are lost after every brief outage: The internal memory or backup circuit is likely defective; thermostat replacement is recommended.
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Repair Difficulty

Easy 2/5

Required Part

Thermostat Backup Power / Memory Circuit
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