Thermostat shows Wi-Fi connected but does not appear in the Rheem app or cannot be controlled remotely.

Steps:

• Update app: Ensure you have the latest version of the Rheem app installed.
• Re-add thermostat: In the app, remove the thermostat (if listed) and run the add-device process again, following on-screen pairing instructions.
• Check router settings: Ensure your router allows outbound connections and is not blocking the thermostat's MAC address.
• Reboot router and thermostat: Power cycle both devices to clear temporary network issues.
• If still not controllable: Contact Rheem support to verify cloud service status and, if needed, perform a deeper reset of the thermostat's cloud registration.