Thermostat does not respond to remote commands from Ruud mobile app or web portal, even though Wi‑Fi is connected

Safety: No HVAC electrical work is required.

• Check app status: Ensure you are logged into the correct Ruud account and that the thermostat is listed as an associated device.
• Re-link device: In the thermostat menu, look for cloud or account settings and re-link the thermostat to your Ruud account following on-screen instructions.
• Update app: Install the latest version of the Ruud app on your smartphone or tablet.
• Network/firewall: Ensure your router is not blocking outbound traffic required by the thermostat. Temporarily disable strict firewall rules or parental controls to test.
• Check Ruud service status: If multiple users report issues, there may be a temporary cloud outage. Wait and try again later.