E9
Saunier Duval Gateway Pairing Error

Thermostat shows E9 and indicates pairing error with Saunier Duval internet gateway or RF bridge

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Possible Causes

Incorrect gateway model, Gateway already paired to another account, Pairing timeout due to distance or interference, Outdated firmware on gateway or thermostat

How to Fix / Troubleshooting

Safety: Turn off power to the gateway if it is mains powered before relocating it.

  • Check model: Ensure the gateway or RF bridge is the correct Saunier Duval model compatible with your thermostat.
  • Reset gateway: Press and hold the reset or pair button on the gateway for the time specified in the manual to clear previous pairings.
  • Bring devices closer: Place the thermostat and gateway within a few meters of each other during pairing.
  • Update firmware: Use the app to update firmware on both devices if prompted.

Repeat the pairing process carefully. If E9 continues, the gateway may be defective.

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Repair Difficulty

Easy 2/5

Required Part

Saunier Duval Internet Gateway / RF Bridge
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