Saunier Duval Device Registration Failure

Thermostat cannot be paired with the Saunier Duval app (QR code or serial not accepted)

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Possible Causes

Thermostat already registered to another account, Incorrect serial number entry, Camera unable to read damaged QR code, Unsupported thermostat model in current app version

How to Fix / Troubleshooting

Safety: No electrical work required.

  • Manual entry: If QR scanning fails, enter the serial number manually exactly as printed on the label.
  • Check ownership: If the thermostat was previously installed in another property, ask the previous owner to remove it from their account or contact Saunier Duval support.
  • Update app: Ensure you are using the latest version of the Saunier Duval app.

If registration still fails, provide Saunier Duval support with the serial number and error message for backend investigation.

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Repair Difficulty

Very Easy 1/5
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