Thermostat frequently disconnects from Wi-Fi and appears offline in the Tuya app, then reconnects later

Safety first: No need to open the thermostat for network troubleshooting.

Steps to troubleshoot:

• Check Wi-Fi signal strength at the thermostat location using a smartphone; aim for at least -65 dBm or better.
• Change the router’s 2.4 GHz channel to a less congested one (1, 6, or 11) and disable band steering if it confuses 2.4 GHz-only devices.
• Assign a static IP to the thermostat in the router’s DHCP settings to reduce reconnection issues.
• Ensure the router’s power-saving or client isolation features are disabled for IoT devices.
• If the thermostat is installed in a metal box or near large metal objects, relocate it or improve Wi-Fi coverage with an extender.