F.11
Vaillant Real‑Time Clock / Time Synchronisation Error

Vaillant smart thermostat shows F.11 and the time/date keep resetting or drifting significantly.

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Possible Causes

No internet time sync due to network issues, Faulty internal clock battery or capacitor, Firmware bug affecting timekeeping, Incorrect time zone or daylight saving settings

How to Fix / Troubleshooting

Safety: No mains work required.

  • 1. Enable internet sync: Ensure the thermostat or gateway is connected to the internet and NTP/time sync is enabled in settings.
  • 2. Correct time zone: In the Vaillant app or thermostat menu, set the correct country, region, and time zone, and enable automatic daylight saving adjustments.
  • 3. Manual time set: If internet is unavailable, set the time and date manually and monitor for drift over 24–48 hours.
  • 4. Firmware update: Check for and install any firmware updates that may address clock issues.
  • 5. Replace thermostat: If the clock drifts excessively or resets even with correct settings and updates, the internal RTC backup may be defective; replace the thermostat.
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Repair Difficulty

Very Easy 1/5

Required Part

Vaillant smart thermostat (RTC circuit)
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