C3
Viessmann Heating Circuit Pump Feedback Fault

Thermostat displays C3 and indicates that the heating circuit pump feedback is invalid; pump status cannot be monitored.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Pump feedback wire not connected to controller, Pump without feedback capability configured as feedback type, Faulty pump feedback contact, Controller input failure

How to Fix / Troubleshooting

Safety first: Turn off power to the boiler and pump circuits before working on wiring. Pumps may start unexpectedly.

  • Check configuration: In the boiler or system controller menu, ensure that pump feedback is only enabled if a compatible pump with feedback contact is installed.
  • Inspect feedback wiring: Verify that the feedback contact from the pump is wired to the correct input terminals on the controller.
  • Test pump operation: Confirm that the pump actually runs when there is a heat demand, even if feedback is faulty.
  • Disable feedback (if allowed): If the pump does not provide feedback, disable this feature in the configuration to clear the error.
  • Replace pump or controller input: If feedback is required and wiring is correct, a technician may need to replace the pump or controller.
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Repair Difficulty

Hard 4/5

Required Part

Heating circuit circulation pump
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