Wiser by Drayton Heat HubR Discovery or Pairing Failure

Wiser app cannot find the Heat HubR during initial setup.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Heat HubR not powered or not in pairing mode, Mobile device not on same network, Router blocking discovery traffic, Faulty Heat HubR network interface

How to Fix / Troubleshooting

Safety: Ensure Heat HubR is correctly wired and fused before powering.

  • Check LEDs: Verify that the Heat HubR power LED is on and that it indicates pairing mode as per the manual.
  • Same network: Ensure your phone/tablet is connected to the same local network as the Heat HubR (usually via the same router).
  • Reboot router and Heat HubR: Power-cycle both devices and retry discovery.

If the app still cannot find the Heat HubR while other network devices work, the Heat HubR network interface may be faulty and the unit may need replacement.

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Repair Difficulty

Medium 3/5

Required Part

Wiser Heat HubR
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