Wiser by Drayton Intermittent Internet or Cloud Connectivity

Wiser system frequently loses connection to the cloud; local control may still work.

Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Unstable broadband connection, Router firewall or DNS issues, Heat HubR firmware bug, ISP outages

How to Fix / Troubleshooting

Safety: Network-only troubleshooting.

Check other devices: Confirm whether other internet devices in the home are also affected.
Router reboot: Restart the router and modem.
Use wired connection: If using Wi‑Fi (on models that support it), switch to a wired Ethernet connection if possible.

If only the Wiser system is affected and other devices are stable, the Heat HubR may have a network interface or firmware issue and may require replacement.

Repair Difficulty

Medium 3/5

Required Part

Wiser Heat HubR

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