Generator runs but produces no AC power at the house; lights and appliances remain off even though the engine is running.

Safety first: Isolate both utility and generator sources. Verify with a meter that circuits are de‑energized before opening panels.

• Check generator breaker: On the Genergy unit, locate the main output breaker and ensure it is in the ON position. Reset if tripped.
• Inspect alternator junction box: With power off, open the junction box and verify that all phase and neutral conductors are securely landed and not burned or loose.
• Check ATS operation: Observe the ATS when the generator is running. Ensure it physically transfers to the generator position. If it does not, the ATS mechanism or coil may be faulty.
• Measure voltage at generator lugs: With a qualified electrician, measure voltage directly at the generator output. If voltage is present there but not at the house, the issue lies in the ATS or downstream wiring.
• Contact service for alternator repair: If no voltage is present at the generator lugs despite normal engine operation, alternator excitation or windings may have failed and require professional repair.