E19
Pramac
Remote Start Signal Fault
Pramac standby generator logs E19 and will not accept remote start
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Open or shorted remote start contacts, Incorrect remote wiring polarity, Faulty BMS/remote module, Controller input configuration mismatch
How to Fix / Troubleshooting
Safety first: Isolate control wiring from any external systems before testing.
- Check remote terminals: At the controller terminal strip, verify that the remote start input is wired according to the Pramac diagram (normally open or closed as specified).
- Test locally: Temporarily simulate the remote start by bridging the appropriate terminals with a jumper wire. If the generator starts, the external remote device or wiring is faulty.
- Inspect cable runs: Look for damage, moisture ingress, or loose connections along the remote cable path.
- Configuration: Confirm that the controller is set to accept remote start from the correct input type (dry contact vs. voltage signal).
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Repair Difficulty
Medium
3/5
Required Part
Remote Start Input Circuit
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