Pramac Automatic Start / ATS Control Failure

Generator will not start automatically during a power outage but starts manually

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

ATS not sending start signal, Faulty ATS control board, Broken control cable between ATS and generator, Incorrect controller auto mode setting

How to Fix / Troubleshooting

Safety first: Utility and generator power can both be present. Only qualified personnel should open the ATS.

  • Confirm AUTO mode: Ensure the Pramac controller is set to AUTO and no active alarms are present.
  • Simulate mains failure: If safe, open the mains breaker feeding the ATS and observe whether the generator receives a start command.
  • Check control cable: Inspect the multi-core cable between ATS and generator for damage. Verify continuity of start signal wires.
  • ATS board: If the generator never receives a start signal, the ATS control board or sensing circuit may be faulty and require replacement.
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Repair Difficulty

Professional Required 5/5

Required Part

Automatic Transfer Switch Control Board
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