E13
Balay
Dryer Temperature Sensor (NTC) Error
Washer-dryer shows E13; drying does not start or stops quickly
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Open or shorted dryer NTC sensor, Loose or corroded NTC connector, Damaged wiring harness to NTC, Faulty main control module input
How to Fix / Troubleshooting
Safety first: Unplug the appliance and allow it to cool.
Step-by-step checks:
- Locate dryer NTC: The dryer NTC sensor is typically mounted in the air duct or on the heater housing. Remove the top or rear panel to access it.
- Inspect connector and wiring: Ensure the NTC plug is fully seated and free of corrosion. Check the harness for cuts or pinched sections.
- Measure NTC resistance: Disconnect the sensor and measure resistance at room temperature. Compare with Balay specifications (commonly several kΩ). A reading of 0 Ω (short) or infinite (open) indicates a faulty sensor.
- Replace NTC: If defective, install a new Balay-compatible dryer NTC sensor, ensuring good thermal contact with the duct or heater surface.
- Control check: If a known-good NTC still results in E13, the main control module's sensor input may be faulty and should be evaluated by a technician.
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Repair Difficulty
Medium
3/5
Required Part
Dryer NTC Sensor
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