E21
Balay Motor Overload / Blockage

Washer-dryer shows E21; drum does not rotate or is very weak

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Foreign object jammed between drum and tub, Seized drum bearings, Overloaded drum, Motor rotor obstruction

How to Fix / Troubleshooting

Safety first: Unplug the appliance. Do not force the drum if it is jammed.

Step-by-step checks:

  • Check drum rotation: Open the door and try to turn the drum by hand. It should rotate smoothly. Grinding or blockage indicates a mechanical issue.
  • Inspect for foreign objects: Shine a light through the drum holes to look for bra wires, coins, or other items trapped between drum and tub. Remove via the heater opening or sump hose if accessible.
  • Check bearings: If the drum is very stiff or noisy, the drum bearings may be seized and the tub assembly may need replacement.
  • Load size: Remove excess laundry and run a spin-only cycle. Overloading can trigger E21.
  • Motor inspection: Remove the rear panel and check that the motor and belt are correctly installed and not obstructed.
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Repair Difficulty

Hard 4/5

Required Part

Drum Bearing and Tub Assembly
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