Balay
Drive Motor / Belt Failure
Washer-dryer drum does not turn at all during wash or spin, but no error code is displayed
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken or slipped drive belt, Faulty motor, Loose motor connector, Faulty door lock preventing motor activation
How to Fix / Troubleshooting
Safety first: Unplug the appliance before removing panels.
Step-by-step checks:
- Check drum by hand: Rotate the drum manually. If it turns freely but never moves in operation, suspect belt or motor issues.
- Inspect belt: Remove the rear panel and check if the drive belt is still on the motor and drum pulleys. Refit or replace if broken or stretched.
- Check motor connections: Ensure the motor plug is fully seated and wiring is intact.
- Test motor: If equipped and you are qualified, test motor windings with a multimeter. Replace the drive motor if open or shorted.
- Door lock: Confirm the door locks properly; a faulty lock can prevent motor operation even without a code.
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Repair Difficulty
Medium
3/5
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