Washer-dryer displays E13; water detected in base tray or anti-flood device activated

Safety first: Unplug the appliance and turn off the water supply immediately to prevent further leakage.

• Check visible leaks: Inspect around the door, dispenser drawer, and rear hoses for obvious water trails. Tighten hose clamps and connections as needed.
• Empty base tray: Carefully tilt the machine slightly backward (with assistance) to allow water to drain from the base tray onto towels. Some models have a float switch in the base that must be dried before the error clears.
• Inspect internal hoses: Remove the rear and/or front lower panel to access the tub-to-pump hose, pump, and internal hoses. Look for cracks, loose clamps, or pinholes. Replace any damaged hoses and secure all clamps.
• Check door seal: Examine the rubber door bellow for tears, holes, or mold damage. Replace the seal if leaking.
• Test run: After drying the base and repairing leaks, run a short wash while observing for drips. If E13 reappears, further disassembly may be required and professional service is recommended.