Washer-dryer combo shows error code 11 and will not start; control panel appears unresponsive or partially functional.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Disconnect power before removing any control panel screws or covers.
Steps:
- Power cycle: Unplug the unit for 5–10 minutes to reset the electronics. Reconnect and test the controls.
- Dry the panel: If the panel was recently exposed to steam or splashes, allow it to dry completely. Do not spray cleaners directly on the controls.
- Inspect wiring: Remove the top cover or front console (per Café service instructions) and check the ribbon cable or harness between the user interface board and the main control board. Reseat connectors firmly.
When to call a technician: If code 11 returns or buttons remain unresponsive, the UI board or main control board may need replacement and should be diagnosed by a professional.
Repair Difficulty
Required Part
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