Washer-dryer combo displays error code 9 and will not spin; drum may be heavily loaded.

Safety first: Do not bypass safety features. Unplug the unit before inspecting internal suspension components.

Steps:

• Redistribute load: Open the door and remove some items if the drum is tightly packed. Separate heavy items (blankets, towels) and restart a spin cycle.
• Level the unit: Use a bubble level to check that the Café combo is level front-to-back and side-to-side. Adjust the leveling feet and lock them in place.
• Check for excessive movement: During spin, observe the unit. If it shakes violently even with a balanced load, the suspension rods or dampers may be worn.

When to call a technician: Replacing suspension components or diagnosing a faulty balance sensor is best handled by an authorized service technician.