Café
Suspension / Shock Absorber Wear
Washer-dryer combo makes loud banging or knocking noises during spin.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn suspension rods or shocks, Unbalanced load, Unit not leveled, Loose counterweights
How to Fix / Troubleshooting
Safety first: Unplug the unit before tipping or moving it.
Steps:
- Redistribute load: Pause the cycle, open the door, and redistribute heavy items evenly around the drum.
- Level the appliance: Adjust the Café combo's leveling feet until the unit is stable and does not rock.
- Check for excessive play: Gently push down on the drum from inside. Excessive bouncing or clunking suggests worn suspension rods or shock absorbers.
When to call a technician: Replacing suspension components and checking counterweights should be done by a professional if you are not experienced with appliance repair.
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Repair Difficulty
Medium
3/5
Required Part
Suspension Rods / Shock Absorbers
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