Door will not unlock at end of cycle; E11 may be displayed or door symbol flashes continuously.

Safety first: Disconnect power before attempting to force the door. Ensure drum has drained; if full of water, manually drain via pump filter first.

Step-by-step checks:

• Wait and listen: After power-off, wait several minutes to see if the lock releases. Some locks have a delay.
• Manual release: Many Candy models have a manual release tab near the door lock, accessible by removing the lower front panel or gasket clamp. Pull the tab gently to open the door.
• Inspect door handle and latch: Check for cracks or broken plastic that may prevent the latch from retracting. Replace the handle or latch if damaged.
• Test door lock: Remove the door lock assembly and test its coil and switch contacts with a multimeter. Replace if the coil is open or the mechanism is mechanically jammed.
• Reassemble and test: Fit the new lock, refit the gasket and retaining band, and run a short cycle to confirm proper locking and unlocking.

When to call a technician: If the lock is good but the PCB does not energize it, a control board fault is likely and should be handled by a professional.