Candy Door Gasket (Boot Seal) Leak

Washer-dryer leaks water from the front door area during wash or rinse cycles.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Torn or worn door gasket, Foreign object trapped between gasket and drum, Loose or damaged gasket retaining band, Excessive suds causing overflow

How to Fix / Troubleshooting

Safety first: Unplug the appliance and turn off water supply. Mop up any spilled water to avoid slipping.

Step-by-step checks:

  • Inspect the gasket: Open the door and carefully examine the rubber door seal all around, especially the lower section. Look for tears, holes, or splits.
  • Remove foreign objects: Check the fold of the gasket for coins, bra wires, or other sharp items. Remove any debris.
  • Check retaining bands: Ensure the outer metal or wire clamp around the gasket is tight and seated in its groove. If loose or broken, replace the clamp.
  • Control detergent use: If foam is visible leaking from the door, reduce detergent quantity and use HE (low-suds) detergent suitable for washer-dryers.
  • Replace gasket if damaged: Remove the outer and inner clamps, pull off the old gasket, fit the new Candy-compatible door gasket aligning the drain holes at the bottom, then refit clamps securely.

When to call a technician: If leaks persist after gasket replacement, the door glass or front panel may be warped and should be assessed professionally.

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Repair Difficulty

Medium 3/5

Required Part

Door Gasket
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