Candy User Interface / Start Circuit Fault

Washer-dryer powers on but will not start any program; start button unresponsive.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Faulty start/pause button, Child lock function enabled, Defective user interface PCB, Loose UI-to-main-board harness

How to Fix / Troubleshooting

Safety first: Unplug the appliance before removing the control panel.

Step-by-step checks:

  • Check child lock: Refer to the user manual and hold the appropriate button combination (often for 3–5 seconds) to disable the child lock.
  • Try different programs: Select another cycle and press start to rule out a single-program issue.
  • Inspect start button: Remove the control fascia and check the tactile switch behind the start/pause button. If the plastic actuator is broken or the switch does not click, replace the switch or UI board.
  • Check harness: Ensure the ribbon cable between UI and main PCB is firmly connected.

When to call a technician: If the UI and wiring are intact but the machine still will not start, the main PCB logic may be faulty and needs professional diagnosis.

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Repair Difficulty

Medium 3/5

Required Part

User Interface Board
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